Digital or Virtual Communication

We are now using more digital or virtual forms of communication. As such you need to be aware of the risks involved.

We'll do what we can to confirm that any personal information we send is being recieved by you and only you, but it's never possible to have 100% certainty who we are communicating with outside of a face-to-face visit.

You need to be aware that we cannot control what happens to information once it is stored:

1) on your device
2) by telecommunications providers
3) by software or application providers
4) by other applications that may have access to your messages

The information could be requested, viewed, changed or deleted if others are allowed access to your phone, tablet or email account. Information may be vulnerable if stored on a computer/device that has been compromised by viruses or malware. There is also an increased risk of emails being misdirected, resulting in increased risk of being received by unintended recipients.

Electronic communication is not an appropriate substitute for in-person or over-the-phone communication that is considered urgent or requires a response in a timely fashion. We will not use email to communicate sensitive medical information about matters of:
1) sexually transmitted disease
3) Substance Abuse

*If you agree to a virtual or phone appointment, and text reminders at the time of booking we will consider this your consent to communicate in this way.*